Refund policy

60-day returns

You have 60 days from delivery to request a return.

Start a return

Email help@vellaroam.com with your order number and the items you would like to return. Our team will provide the return instructions and address. Please contact us before sending items back.

Damaged items or delivery problems

Contact us with your order number and a description of the issue. Include photographs if your item arrived damaged so we can understand what happened.